Reaching QuickWin

The two ways in

Live chat is the quick route and sits in the corner of every page. Email, [email protected], is the one to use when something needs a file attached. There is no phone line.

Write from the address the account was opened with. It saves a round of questions before anyone can look anything up.

Payment questions

Say which method, the amount in zł and roughly when. For BLIK or Przelewy24 the reference from your banking app settles it in one message. Withdrawal ceilings are 2100 zł a day and 29 400 zł a month on a standard account.

How quickly we answer

Document checks

Verification runs over email. You will be asked for photo identification and something showing your address, both fully in frame. Nobody from this site will ever ask for your password or a one-time code, so treat any such message as a fake.

If play stops being fun

Ask and the desk will cap your deposits, pause the account or close it entirely. In Poland the Uzaleznienia Behawioralne helpline is free and independent of us. You must be 18 or over to play.

Message form

What you send below arrives in the same inbox as the address above.